APPOINTMENTS / CANCELLATION / MISSED APPOINTMENTS POLICY

Appointments can be made by telephone or if you prefer you can drop in and speak to us.  Our telephones are busy quite a lot of the time but you can leave a confidential message (24 hours) and we will return the call.  We may leave a discreet message if you are unavailable.  We try to give you a reminder call the day before your appointment however this is not always possible.

We endeavour to offer you an initial appointment as quickly as possible.  In order to manage the demand we request that you give us at least 48 hours cancellation notice. This enables us to offer the appointment slot to another person who may be waiting.  Your co-operation with this is very much appreciated. 

A full fee will be charged if not less that 24 hours notice is given.  If your appointment is on a Monday we require that you notify us by 10am on the previous Friday.   If you are unable to keep your appointment failure to do so will incur a 100% cancellation fee.

Missed appointments are charged at full fee.

We will discuss fee scales with you when you are arranging to come in to see us prior to your initial appointment.

Do please telephone Louise on 0207 4899292 to clarify any of the above points.